Effective date: 1 June 2025 | Last updated: 1 June 2025
relainptyaments ("we", "us", "our") is committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights in relation to it.
We collect information you provide directly: name, email address, phone number, billing address, and payment credentials (processed via PCI-DSS-compliant tokenisation).
We automatically collect technical data including IP address, browser type, device identifiers, pages visited, and session duration.
We may collect business information such as company name, tax identification number, and bank account details for merchant onboarding.
To process transactions, prevent fraud, and fulfil our contractual obligations to you as a merchant or end user.
To send service-related communications, product updates, and — where you have opted in — marketing messages.
To comply with applicable financial regulations, anti-money-laundering (AML) laws, and tax reporting requirements.
We share data only with payment networks, banking partners, and fraud-prevention providers required to deliver the service.
We do not sell, rent, or trade your personal information to third-party marketers.
Third-party processors are bound by data-processing agreements and are required to maintain equivalent data-protection standards.
We retain transaction and account data for a minimum of 7 years to comply with financial-regulatory requirements.
Marketing and analytics data is retained for no longer than 24 months from the date of collection.
Upon account closure, personal data is anonymised or securely deleted within 90 days, except where legal retention obligations apply.
All data is encrypted in transit using TLS 1.2+ and at rest using AES-256 encryption.
We maintain PCI-DSS Level 1 compliance and conduct annual third-party penetration testing.
Despite our robust measures, no system is entirely infallible; we will notify you of any confirmed breach within 72 hours as required by applicable law.
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.
If we become aware that we have collected data from a child without verifiable parental consent, we will delete it promptly.
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website at least 14 days before taking effect.
Continued use of our services after the effective date constitutes acceptance of the revised policy.
relainptyaments acts as Data Controller for personal data collected through this website and merchant platform.
For privacy enquiries, data subject requests, or to reach our Data Protection Officer, email us at [email protected].
Postal address: relainptyaments Ltd., 12 Fintech Quarter, London, EC2V 8RF, United Kingdom.
Questions about your privacy?
Contact our Data Protection Officer at [email protected] — we aim to respond within 5 business days.
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